Pisotalpak Privacy Policy

1. Data Controller

Pisotalpak operates the online gaming and betting platform available at pisotalpak.net. For the purposes of the Data Privacy Act of the Philippines, Pisotalpak acts as the personal information controller for data collected through this platform. If you have questions or requests related to your personal data, you can reach us through the support section of your account.

2. Data We Collect

We collect personal information in the following circumstances:

• Registration: Full name, date of birth, email address, mobile number, and address as provided during account creation.
• Identity verification (KYC): Government-issued ID details and a selfie photograph, collected to verify your identity and enable full withdrawal access.
• Financial transactions: Payment method details, transaction amounts in PHP, and transaction references needed to process deposits and withdrawals through Philippine payment channels.
• Platform usage: Login history, device type, browser type, IP address, game play records, and bet history — collected automatically when you use the platform.
• Communications: Messages sent to customer support, including the content of your queries and our responses.

3. How We Use Your Data

The table below summarises the main purposes for which Pisotalpak processes your personal data and the legal basis for each.

4. Data Sharing

Pisotalpak does not sell or rent your personal data. We may share data with the following categories of recipients where necessary:

• Payment processors: Philippine payment service providers and local banking partners who facilitate deposits and withdrawals need transaction data to process your requests.
• KYC verification providers: Third-party identity verification services that assist in confirming the identity of account holders as required before withdrawal.
• Technology service providers: Hosting, platform infrastructure, and analytics providers who support the operation of the platform under data processing agreements.
• Legal and regulatory authorities: Where required by Philippine law or a valid legal request from an authorised authority.

All third-party processors handling your data on behalf of Pisotalpak are contractually required to protect your information and process it only as instructed.

5. Data Retention

Pisotalpak retains your personal data for as long as your account remains active and for the period required after account closure to comply with legal, tax, and regulatory obligations. Specific retention periods:

• Account and transaction records: retained for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• KYC documents: retained for the duration required by applicable anti-money laundering regulations.
• Customer support communications: retained for a reasonable period to resolve ongoing queries and for quality assurance purposes.
• Marketing preferences and consent records: retained until you withdraw consent or close your account.

When data is no longer required for these purposes, it is securely deleted or anonymised.

6. Security Measures

Pisotalpak applies multiple technical and organisational measures to protect your personal data:

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS.
• OTP verification: Login from unrecognised devices requires a one-time password sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to staff who require it to carry out their duties, under role-based access permissions.
• Secure storage: Data is stored on servers with appropriate physical and logical security controls.

While we apply industry-standard safeguards, no internet transmission is completely risk-free. You are responsible for keeping your own login credentials confidential.

7. Cookies and Tracking

Pisotalpak uses cookies and similar technologies on the platform to:

• Keep you logged in during a session
• Remember preferences you have set in your account
• Understand how users navigate the platform so we can improve the experience
• Support fraud detection and security monitoring

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period. Most browsers allow you to manage or block cookies through your settings, though doing so may affect the functionality of the platform.

8. Your Rights Under Philippine Data Privacy Law

Under Republic Act 10173 (Data Privacy Act of the Philippines), you have the following rights regarding your personal data held by Pisotalpak:

9. Minors

Pisotalpak is strictly for users aged 21 and above. We do not knowingly collect or process personal data from anyone under 21. If we become aware that an account was registered by someone under the required age, the account will be closed and any associated data removed, subject to applicable legal retention requirements. If you believe an underage person has registered, please contact us through the support section of the platform.

10. Changes to This Policy

Pisotalpak may update this Privacy Policy from time to time to reflect changes in how we operate, changes in law, or improvements to our data practices. Material changes will be communicated through your registered email address or by a prominent notice on the platform before taking effect.

The effective date at the top of this page reflects the most recent revision. Continued use of the platform after the updated policy takes effect constitutes your acknowledgement of the changes.

11. Contact Us

For any questions, concerns, or requests related to your personal data and privacy rights, please reach out through the help and support section of your Pisotalpak account. You can also send an enquiry to our support email address listed in the footer of this page.

We aim to acknowledge data requests within a reasonable timeframe and resolve them in accordance with the timelines set out under Philippine data privacy law.